Returns Policy

*Refund and Returns Policy*

*90-Day Commercial Return Policy We offer an extended 90-day return policy, which means you have 90 days after receiving your item to request a return. This policy is offered in addition to your statutory rights under UK law.*

To be eligible for a return under this commercial policy, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

*How to Start a Return To start a return, please contact our customer support team at [email protected]*.

If your return is accepted, we will send you return instructions and, where applicable, a return shipping label. We cover reasonable return shipping costs for faulty, damaged or incorrect goods. For non-faulty returns under the 90-day commercial policy, you are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

*Return Address Please send your returns to our UK warehouse at the following address: Attn: Returns Department, WaterTimer UK, United Kingdom Tel: *

You can always contact us for any return questions at [email protected].

*Damages and Issues (Your Statutory Rights) Please inspect your order upon reception. Under the UK Consumer Rights Act 2015*, goods must be as described, fit for purpose, and of satisfactory quality. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your item is faulty, you may have the short-term right to reject it within 30 days and receive a full refund. After that period, you may be entitled to a repair or replacement and, where the legal conditions are met, a price reduction or final right to reject. We will cover reasonable return shipping costs for faulty, damaged or incorrect goods.

*Right to Cancel (Statutory Cooling-off Period) Notwithstanding our 90-day commercial policy, under the Consumer Contracts Regulations 2013, you have the statutory right to cancel or return your order within 14 days of receiving your goods, for any reason and without a justification. The cooling-off period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods. To exercise this right, simply contact us at [email protected]*.

*12-Month Limited Warranty
WaterTimer UK provides a 12-month limited warranty from the date of delivery against defects in materials or workmanship arising under normal domestic use. The warranty does not cover accidental damage, misuse, incorrect installation, unauthorised modification, normal wear and tear, frost damage, or damage caused by water pressure or operating conditions outside the published product specifications. Contact us with proof of purchase and details of the fault. We may repair or replace the product, or provide another appropriate remedy. This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

*Exceptions / Non-returnable Items* Certain types of items cannot be returned due to hygiene, safety, or legal reasons, including:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (sealed goods which were unsealed after delivery due to hygiene protection).
Hazardous materials, flammable liquids, or gases.

Sale items remain eligible for the statutory 14-day cancellation right and our 90-day commercial return policy, subject to the conditions above. Gift cards cannot be returned unless required by law.

*Exchanges* The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

*Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. We adhere to UK regulations and will process your refund within 14 days* of receiving the goods back. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at [email protected].